Students have the right to utilize any and all such administrative procedures to address concerns and/complaints in a timely a manner as possible. For procedures regarding:
Academics
If you have concerns about a course grade and are considering an appeal of that grade, please see Academic Rules: 8.4.6 Grade Appeals.
Information on how to file a complaint is available at Academic Integrity Policy under Reporting an Academic Integrity Violation.
For academic complaints not related to grades or academic integrity, please contact the department chair or academic dean for assistance.
Distance Learning Students, Including all Students who Reside in a NC-SARA Participating State
Syracuse University’s degree and certificate programs delivered through distance education are registered with the New York State Education Department (NYSED).
The State Authorization Reciprocity Agreement (SARA) is a national initiative to provide more access to online courses while maintaining compliance standards with state regulatory agencies. SARA allows institutions to provide online courses outside of their own state borders by seeking and maintaining state approvals via a streamlined process. New York State joined SARA on December 9, 2016. On February 15, 2017, the National Council for State Authorization Reciprocity Agreements (NC-SARA) approved institutional participation for Syracuse University.
NC-SARA Student Consumer Protections include:
- All SARA institutions must be accredited.
- SARA institutions must have U.S. oversight.
- SARA institutions must demonstrate healthy finances.
- SARA institutions are accountable for third-party providers.
- SARA institutions must adhere to high standards.
- SARA institutions must uphold stringent reporting and accountability requirements.
- SARA institutions are required to have transparency around professional licensure.
- SARA institutions must find ways to meet obligations to students.
- Student complaints are taken seriously.
- Compliance is non-negotiable.
Distance Learning Complaint Process
Any student, including those out-of-state, who wishes to lodge a complaint or grievance must first file the complaint following Syracuse University’s internal processes. NC-SARA consumer protection complaints should initiate with the Office of Academic Affairs. Academic complaints or grievances should be initiated with the instructor, then the academic department chair or dean. Grievances related to conduct of faculty, staff and other students should be brought to the Dean of Students Office.
If a complaint is not resolved satisfactorily within the University, under terms of the NC-SARA agreement, a student may file a complaint with the New York State Education Department (NYSED). As our state portal entity, NYSED will investigate dishonest or fraudulent activity by any institution participating in NC-SARA. This includes the possibility of an institution providing potentially misleading or false information.
Time frame of response and resolution will be determined by complexity of the complaint.
New York State Education Department
Andrea Richards
Supervisor of Higher Education Programs
89 Washington Ave.
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov
Additional information regarding filing a complaint may be found below:
NC-SARA http://www.nc-sara.org/studentcomplaints
New York State Education Department http://www.nysed.gov/college-university-evaluation/complaints
Violation of Non-Discrimination Policy
If you are interested in filing an alleged violation of the University’s Policy on Non-Discrimination, information can be found in the Office of Equal Opportunity, Inclusion and Resolution Services (EOIRS) website at Report a Concern.
Americans with Disabilities Act
If you have a concern regarding academic accommodations or access to programs/services, please visit the Office of Disability Services.
If you feel you have been discriminated against based on a disability and are interested in filing a complaint or obtaining more information about your rights please visit EOIRS’s Report a Concern page.
Bias-Related Incidents
If you have experienced or witnessed a bias-related incident and you would like more information on reporting the incident via an anonymous web-based reporting tool please visit STOP Bias.
Code of Conduct
If your concern relates to an alleged violation of the Code of Student Conduct, information about the conduct process for students and information on how to file a complaint can be found at the Office of Student Rights and Responsibilities . The College of Law’s Code of Student Conduct, including grievance procedures, can be found in the Academic Handbook.
Criminal Activity
If you were the victim of or witnessed criminal activity on campus and wish to file a report, please call the Department of Public Safety at 315.443.3728 or visit Report a Crime for more information.
Family Educational Rights and Privacy Act
Any student who has reason to believe that the University is not complying with FERPA or this policy should inform the University Registrar in writing. The Registrar shall promptly review all such allegations and initiate appropriate actions. For further information see Student Privacy Rights (FERPA).
Title IX
If you have experienced or witnessed an incident of sexual discrimination including sexual harassment you can obtain information on the process for filing a report by visiting EOIRS’s Report a Concern page.
University Ombuds
Provides faculty, staff and graduate students with an informal, confidential, impartial and independent resource to address concerns or questions openly without fear of retaliation or judgment. Please visit the University Ombuds page.
Other Complaint Processes for Students
For concerns not addressed in the previously listed topic areas, please consult the Syracuse University Grievance Procedures Policy . The Graduate School’s Grievance Resolution process for graduate students is available on the Policies and Requirements page. Complaint and grievance processes begin and are typically resolved at the department or school/college level.
If a complaint is not resolved satisfactorily internally (within the University), then students may file a complaint with the New York State Education Department (NYSED) which oversees higher education in New York. Their complaint process can be found at: http://www.highered.nysed.gov/…INFO.html.
Complaints may also be filed with the University’s accrediting agency, Middle States Commission on Higher Education. The Commission reviews complaints about substantive matters that are related to the quality of the institution or its academic programs.
Middle States Commission on Higher Education
1007 North Orange Street, 4th Floor, MB #166, Wilmington, DE 19801
Email: info@msche.org Spanish: españolinfo@msche.org
General link: www.msche.org
This information is provided in compliance with the Code of Federal Regulations, Chapter 34, §668.43(b) http://www.ecfr.gov/…se34.3.668_143&rgn=div8.
Violation of Non-Discrimination Policy
If you are interested in filing an alleged violation of the University’s Policy on Non-Discrimination, information can be found in the Office of Equal Opportunity, Inclusion and Resolution Services (EOIRS) website at Report a Concern .
Americans with Disabilities Act
If you have a concern regarding academic accommodations or access to programs/services, please visit the Office of Disability Services.
If you feel you have been discriminated against based on a disability and are interested in filing a complaint or obtaining more information about your rights please visit EOIRS’s Report a Concern page.
Bias-Related Incidents
If you have experienced or witnessed a bias-related incident and you would like more information on reporting the incident via an anonymous web-based reporting tool please visit STOP Bias .
Code of Conduct
If your concern relates to an alleged violation of the Code of Student Conduct, information about the conduct process for students and information on how to file a complaint can be found at the Office of Student Rights and Responsibilities . The College of Law’s Code of Student Conduct, including grievance procedures, can be found in the Academic Handbook .
Criminal Activity
If you were the victim of or witnessed criminal activity on campus and wish to file a report, please call the Department of Public Safety at 315.443.3728 or visit Report a Crime for more information.
Family Educational Rights and Privacy Act
Any student who has reason to believe that the University is not complying with FERPA or this policy should inform the University Registrar in writing. The Registrar shall promptly review all such allegations and initiate appropriate actions. For further information see Student Privacy Rights (FERPA) .
Title IX
If you have experienced or witnessed an incident of sexual discrimination including sexual harassment you can obtain information on the process for filing a report by visiting EOIRS’s Report a Concern page.
University Ombuds
Provides faculty, staff and graduate students with an informal, confidential, impartial and independent resource to address concerns or questions openly without fear of retaliation or judgment. Please visit the University Ombuds page.
Other Complaint Processes for Students
For concerns not addressed in the previously listed topic areas, please consult the Syracuse University Grievance Procedures Policy . The Graduate School’s Grievance Resolution process for graduate students is available on the Policies and Requirements page. Complaint and grievance processes begin and are typically resolved at the department or school/college level.
If a complaint is not resolved satisfactorily internally (within the University), then students may file a complaint with the New York State Education Department (NYSED) which oversees higher education in New York. Their complaint process can be found at: http://www.highered.nysed.gov/…INFO.html .
Complaints may also be filed with the University’s accrediting agency, Middle States Commission on Higher Education. The Commission reviews complaints about substantive matters that are related to the quality of the institution or its academic programs.
Middle States Commission on Higher Education
1007 North Orange Street, 4th Floor, MB #166, Wilmington, DE 19801
Email: info@msche.org Spanish: españolinfo@msche.org
General link: www.msche.org
This information is provided in compliance with the Code of Federal Regulations, Chapter 34, §668.43(b) http://www.ecfr.gov/…se34.3.668_143&rgn=div8 .